FREE DELIVERY ON PURCHASE OF ANY 2 PERFUMES | NOT SATISFIED? 100% MONEY BACK 
Below FAQ are some common concerns of our clients before purchasing the Scents.
If you have other questions, please Contact Us.
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Pre Sale Questions
Q: How can I order from HeyMate Fragrances?
Placing your order is simple!
You can shop directly on our website by adding your favorite perfumes to the cart.
Prefer chatting? Reach out to us on Facebook or WhatsApp – just share your name, contact number, and delivery address, and our team will confirm your order shortly.
You can shop directly on our website by adding your favorite perfumes to the cart.
Prefer chatting? Reach out to us on Facebook or WhatsApp – just share your name, contact number, and delivery address, and our team will confirm your order shortly.
Q: Can I update or cancel my order after placing it?
Yes! If your order hasn’t been dispatched yet, we can help with changes or cancellations.
Please contact our support team as soon as possible so we can make the necessary updates before it’s shipped.
Please contact our support team as soon as possible so we can make the necessary updates before it’s shipped.
Q: Can I try a fragrance before buying?
Absolutely! Every order includes one free tester of your choice.
Want to try more? Explore our Discovery Tester Sets – carefully curated so you can discover new scents from the comfort of home.
Want to try more? Explore our Discovery Tester Sets – carefully curated so you can discover new scents from the comfort of home.
Q: Are your perfumes original?
HeyMate Fragrances offers premium-quality impressions of popular designer perfumes.
We use high-grade ingredients to craft long-lasting and affordable alternatives inspired by well-known luxury scents.
We are not affiliated with any designer brands, and all brand names mentioned are the property of their respective owners.
We use high-grade ingredients to craft long-lasting and affordable alternatives inspired by well-known luxury scents.
We are not affiliated with any designer brands, and all brand names mentioned are the property of their respective owners.
Q: What is your return and exchange policy?
You can return or exchange products within 20 days of your purchase, as long as the perfume is not used more than 10% or damaged.
Once we receive and inspect the return, we’ll notify you via email and process your refund if approved. Note: Return shipping costs are the buyer’s responsibility and are non-refundable.
Once we receive and inspect the return, we’ll notify you via email and process your refund if approved. Note: Return shipping costs are the buyer’s responsibility and are non-refundable.
Q: How long do HeyMate perfumes last?
The lasting power of a fragrance depends on the type, weather, and where you apply it.
On average, our perfumes have a strong, long-lasting scent. You’ll find specific lasting information on each product page under the “Performance” section.
On average, our perfumes have a strong, long-lasting scent. You’ll find specific lasting information on each product page under the “Performance” section.
Q: Why shop for perfumes online?
Buying fragrances online gives you more choices, better prices, and the convenience of shopping from home.
At HeyMate Fragrances, our easy return policy ensures that if you’re not satisfied, you can exchange or return – no stress!
At HeyMate Fragrances, our easy return policy ensures that if you’re not satisfied, you can exchange or return – no stress!
Q: Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery across Pakistan.
For orders over Rs. 15,000, we require a 50% advance payment to ensure secure and successful delivery.
For orders over Rs. 15,000, we require a 50% advance payment to ensure secure and successful delivery.
Q: How should I store my perfume?
To maintain its quality, store your perfume in a cool, dark place.
Avoid direct sunlight or high heat, as it can affect the fragrance’s scent and strength.
Q: How long does delivery take?
We aim to deliver your fragrance as quickly as possible!
Karachi: 2–3 working days
Other cities: 4–5 working days
During sales or high-demand periods, delivery might take a bit longer.
Karachi: 2–3 working days
Other cities: 4–5 working days
During sales or high-demand periods, delivery might take a bit longer.