Privacy policy

 

At HeyMate Fragrances (https://heymatefragrances.com), we care about your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

What Information We Collect

When you browse our website or place an order, we collect a few types of information to make your experience smooth and secure.

Device Info 

We automatically collect details like your browser type, IP address, time zone, pages visited, search terms, and how you use our site.  
Why we collect it: To load the site properly for you and improve how it works.  
How we collect it: Through cookies, log files, and similar tools.  
Who we share it with: Our e-commerce partner, Shopify.

Order Info

When you buy something, we collect your name, address, contact number, email, and payment details.  
Why we collect it: To process and ship your order, confirm your purchase, handle payments, and offer customer service.  
How we collect it: Directly from you during checkout.  
Who we share it with: Shopify, for secure order processing.

Customer Support Info

If you reach out for help, we may keep a record of the conversation.  
Why we collect it: To assist you better.  
How we collect it: From the messages or emails you send us.

Children’s Privacy

Our website is not meant for kids under 14. If you’re a parent or guardian and believe your child has shared personal info with us, please get in touch so we can remove it.

Sharing Your Info

We only share your personal info with trusted service providers (like Shopify) to fulfill your order or when legally required.  

You can read Shopify’s privacy policy here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy)

How We Use Your Info

We use your information to:

  •  Process and deliver orders  
  • Communicate with you  
  • Prevent fraud  
  • Show you relevant updates, deals, or new product announcements (only if you’ve agreed)

Legal Reasons We Process Your Info

If you’re located in the European Economic Area (EEA), we handle your personal data under laws like GDPR based on:

  • Your consent  
  • The agreement between you and us  
  • Legal requirements  
  • Our legitimate business interests (without harming your rights)

How Long We Keep Your Info

We keep your data as long as needed to provide services or meet legal requirements. If you want us to delete your info, just reach out to us (see contact details below).

Automated Decisions

Some of our systems (mainly Shopify) may use automatic tools to help detect and prevent fraud. These tools don’t make decisions that significantly affect your rights or experience.

Cookies

We use cookies to make our website easier and better for you to use. Cookies help us remember your preferences and learn how visitors use our website.

Types of cookies we use:

  • Essential cookies: Needed for website features like your shopping cart or login
  • Performance cookies: Help us understand how people use the site  
  • Marketing cookies: May show you ads based on your interests

You can control cookies in your browser settings. To learn more about cookies and how to manage them, visit [www.allaboutcookies.org](https://www.allaboutcookies.org/).


“Do Not Track” Signals

Our website doesn’t change how it works when it receives a “Do Not Track” signal from your browser, as there’s no clear standard yet for how to respond.


Changes to This Policy

We may update this privacy notice as needed to reflect changes in how we operate or legal updates. Check this page from time to time to stay informed.


Contact Us

If you have any questions, concerns, or requests about your data or this policy, contact us at:

HeyMate Fragrances
Email: heymatefragrances@gmail.com